Bespoke digital strategy & transformation.

In a world where trust, experience and speed to market can make or break a business, it can be intimidating getting started. We work with businesses — big & small — to make digital less intimidating and more accessible while keeping customer & cost in focus.

We're more than a software company.

We solve business problems with technology in creative ways to keep people in focus. Relating ideas back to people has helped us deliver solutions that genuinely improve people's lives. We believe in software that creates real connections and actual impact in the community. But we also believe in not using software—some things can be achieved by simplifying process and bringing people back into the real world. That's our difference.

10+

years industry experience

25M+

people impacted by solutions delivered

1000+

hours of motivational music streamed

100+

real connections created every week

Although they're just vanity metrics, we love to keep track of the work we're doing and how it impacts people. Whether it's a new security solution or a better way to interact with your customers—real connections help make business better. This attention to detail and continuous monitoring even after the solution has been shipped helps us improve.

Our people

Will Hackett

Will Hackett

Will is a software engineer with experience across startups, SMB and Enterprise. Will has worked with brands you'll know like Expedia, Coles Group, SEEK and WeWork. Will loves engineering and develops open source technologies in his spare time. Will's strategic vision and unique approach to systems design brings out simplicity that scales.

Matt McDougall

Matt is a health IT professional with experience in Enterprise and NGOs. Matt has a focus on primary care and remote health, leading the Firelabs Health initiative building health integrations to bridge the gap between clinical software solutions. Matt's integration strategy enables seamless operation between people, process and technology.

Our unique skills and experience bring a power team that can handle anything you can throw at them.

Our approach

People come first. That's why our process starts with discovery & ends with analysis. Every solution is different and we strive to be better at keeping people as the most important part of our approach.

01.
Discovery

We look to understand your business, identify the problem and how it affects people & then present observations to key stakeholders.

02.
Strategy

We workshop & strategise with your team to work out what's worth doing and what will differentiate you from your competitors.

03.
Implementation

We prototype, integrate and implement — working with your team to create a solution with creative digital.

04.
Analyse & improve

We collect metrics and generate insights that we can use to help improve process and make people's lives a little better.

Work with us

We've been lucky to work with some great Australian & international names and we'd love to work with you too.

PKF
Core Wealth Advisors
Expedia Group
Diviners Distillery
Northern Territory Government
Termatrac
Valmont
WeWork
Kufta
StartOut Australia

We're always excited to hear new and creative ideas.

Let's have a chat — use the form below or flick an email to hello@firelabs.com.au.

Thank you! We'll be in touch soon.
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